Frequently Asked Questions:
Are there professional standards for the coaching industry?
Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachfederation.org/ICF/
How will I know you are the right coach for me?
During our initial conversations and/or discovery session, together we will identify if this is an appropriate fit. So, before you say "yes", you will have a sample of what the coaching experience will be like. Until then, click on my BIO page to learn more about myself and my approach in coaching.
How do I get started in the coaching process?
If you are interested in beginning the coaching process, please use the links on this site to schedule your complimentary iinitial discovery session to allow us time to further explore the details of the coaching relationship. If you are unable to find a time that works for you or experience any difficulty in scheduling, please send me an email at Ana@TheConnectingForce.com so I can help you get this first step scheduled.
What can I expect from you as my coach?
Be a partner in bringing out the best, the deepest, and the truest in you;
Provide safety, encouragement and support; an environment in which you can relax and explore;
Respect the confidentiality of the agreements we make;
Expand your view of what is possible and promote discovery of new insights;
Give you input, straight feedback and operate as a sounding board;
Listen carefully to what you say and ask questions that increase awareness;
Be an on-going resource for you in accomplishing your intentions.
What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?
Yes, I call it my "participate and get your money back" guarantee. If within the first month of our relationship you show up to the calls and participate fully in the coaching process, you can simply let me know this is not working for you and I will completely refund your money. To honor the coaching agreement and the coaching process, if you sign up and do not show up for your coaching sessions, do not do the follow up work, etc, then we will not refund your money.
What about your site security?
Is this client center and my data secured and safe? Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:
- Username and password protected;
- Verisign Security Certificate protects your data on this site;
- Secured pages (https://)
Is my information kept confidential?
Yes. This site is protected by a username/password system. You are the only one that has access to your information.
What additional support is available with coaching?
Contact in-between coaching sessions: In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have "just in time" coaching via your Private Client Website.
Private Client Portal: If you are interested in becoming a client or beginning the coaching process after our complimentary session, you will be registered and receive your own account to access the private client area. Once you are registered you may access the private client area by using the login link or login page with your unique user ID and password that has been assigned to you. If you have preferences for your password, you may change the password once you log in. If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included. If you misplaced both your username and password, contact me and I will forward you your information. Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I'll forward them to you.
Your Welcome Packet: A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing me with some helpful information, so that I know best how to support you, guide you and work together with you. It includes a "Client Profile" form, a "Goals" form and also a "Discovery" form. You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.
Access to My Calendar For Scheduling and Rescheduling Appointments: With at least a 24 hour notice, you can schedule or reschedule any appointment by using the online calendar system. Just complete the following steps:
- Log into your Private Client Website Area.
- Click on the Calendar Menu.
- Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
- Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
- The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change.
How do you handle payment for my coaching services?
Each month you'll receive an invoice from my practice letting you know the amount committed to for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.
What are the various methods of payment I can use to pay for my coaching services?
Check, Cash and Credit Card (which includes Pay Pal). You can also have your coach process your payments for you each month on a credit/debit card.
- To pay by Check: simply use the "remit to" address located to the right in the body of the invoice you’ll receive monthly from my practice.
- To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.
- To have your coach process your payments for you: Complete the "Credit Card Authorization" form found under the Documents section of the private client area. Once I have the authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.